New Job Vacancy at Delmec

In this post, you will get all information about Job Vacancy at Delmec, Nafasi za kazi Delmec, Ajira Mpya Delmec, ajira Delmec, nafasi za kazi Delmec

New Job Vacancy at Delmec

Job Vacancy at Delmec 

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Job Vacancy at Delmec 

Job Vacancy at Delmec 

DELMEC

delmec

Job Vacancy at Delmec

In this post, you will get all information about Job Vacancy at Delmec, Nafasi za kazi Delmec, Ajira Mpya Delmec, ajira Delmec, nafasi za kazi Delmec, jobs at Delmec, Delmec jobs 2022, new vacancies ta Delmec.

 

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Job Overview

Employer: Delmec

Job Tittle: Senior Key Account Manager

Location: Dar es Salaam

Delmec Group – Job Specification

Delmec is an international telecommunications service provider, established in 1975 and based in

Carlow, Ireland that has a number of operations internationally within Europe, Africa and Asia. The core divisions of the Delmec business are in the manufacture and supply of telecoms towers and masts, the installation and construction of telecommunication base stations, and the structural audit, inspection and design analysis of telecoms infrastructure, providing high quality services, internationally to mobile phone operators, tower portfolio managers and infrastructure developers in over 40 countries.

Position: Senior Key Account Manager

Location: Tanzania, Kenya or South Africa (Remote work)

Role Description and Skills:

    Delmec is looking for a Senior Key Account Manager to oversee, develop and maintain the company

    relationships with one of its most strategic customers in Sub Saharan Africa and MENA.

• The Senior Key Account Manager will lead the customer, internal executives, and managers on key initiatives.
• The ideal candidate should work in collaboration with key customer stakeholders to develop bespoke solutions that deliver better value to both the client and Delmec.
• They will identify customer needs and requirements, work with internal teams to develop solutions and achieve mutual satisfaction.
• Candidates should be able to analyse data and sales statistics to improve business and marketing strategies.

The skills required to support these duties include the capability to build strong relationships with strategic customers, exceptional communication, organisational, time management, presentation skills, the confidence to hold their ground and push back when necessary. Knowledge of Telecoms industry would be an advantage.

Responsibilities:

• Develop solid relationships with a key client across multiple touchpoints and geographies
• The ability to manage and build relationships balancing requirements at both a Group and an

    OpCo level

• Acquire a thorough understanding of key customer needs and requirements
• Develop and implement a key account strategy and plan with clear metrics and deliverables
• Grow and develop the relationships with key stakeholders by continuously proposing solutions

    that meet their requirements

• Ongoing management of the accounts in a structured, process driven format with clear lines of

    communication and regular status reporting against agreed KPIs and SLAs on a monthly,

    quarterly and annual basis

• Grow the company’s revenue by always looking to improve and develop new solutions to meet

    client needs in existing and new areas – help to future proof both businesses

• Negotiate contracts with key clients and meet established deadlines for the fulfillment of each

    client’s long-term goals

• Act as the main point of contact between key customers and internal teams
• Represent Delmec at customer meetings, conferences, and external forums
•  Resolve any issues and problems faced by customers and deal with complaints to maintain trust

• Always strive to improve the customer experience with Delmec by looking to best

    practices/processes to improve company performance and customer satisfaction

• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

• Ensure the correct products and services are delivered to customers in a timely manner

    Gather, report, and communicate customers’ feedback on service, technology, and product

    delivery

• Adhere to all Delmec quality and environmental obligations, company environmental policy, Health and Safety requirements, regulations, and safe work practices

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Requirements:

• Minimum of 5 years’ sales experience as Key Account Manager within a technical/

    telecommunications industry

• Experience in sales and providing solutions based on customer needs, with the aptitude in

    building relationships with professionals at all organisational levels

• BSc/BA in Business Administration, Sales or relevant field
• Proficient in all Microsoft Office applications
• Ability to handle multiple client accounts
• Excellent organisational, problem-solving and negotiation skills
• Excellent verbal and written communication skills; must be a listener, a presenter, and a people

    person

•  French an advantage
• Ability to prioritise and meet critical deadlines and SLAs
• This is an excellent opportunity for a Senior Key Account Manager to develop a career in an expanding business within the Industrial sector.

    If you are interested in discussing this role in confidence, please do not hesitate to send your CV to

    careers@delmec.i