New Job Opportunity at VFT MFB.

In this Job post, you will get all information about Job Vacancy at VisionFund Tanzania Microfinance Bank Ltd (VFT MFB). Vision Fund jobs, jobs at VFT

New Job Opportunity at VFT MFB.

Job Vacancy at VisionFund Tanzania Microfinance Bank Ltd (VFT MFB)
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Job Vacancy at VisionFund Tanzania Microfinance Bank Ltd (VFT MFB)
Job Vacancy at VisionFund Tanzania Microfinance Bank Ltd (VFT MFB)

VISIONFUND TANZANIA MICROFINANCE BANK LTD (VFT MFB)

visionfund tanzania microfinance bank ltd (vft mfb)

Job Vacancy at VisionFund Tanzania Microfinance Bank Ltd (VFT MFB)

In this Job post, you will get all information about Job Vacancy at VisionFund Tanzania Microfinance Bank Ltd (VFT MFB). VisionFund Tanzania Microfinance Bank Ltd (VFT MFB) jobs 2022, Nafasi za kazi VisionFund Tanzania Microfinance Bank Ltd (VFT MFB), VisionFund Tanzania Microfinance Bank Ltd (VFT MFB) vacancies 2022, ajira VisionFund Tanzania Microfinance Bank Ltd (VFT MFB) 2022, kazi VFT MFB, jobs at VFT MFB.

Job Overview

Job Tittle: Call Centre Officer 

Location: Arusha

Employer: VisionFund Tanzania Microfinance Bank Ltd (VFT MFB)

VisionFund Tanzania Microfinance Bank Ltd(VFT MFB) formerly known as SEDA is a fast growing and reputable Micro Finance Bank.

Job Vacancy at VisionFund Tanzania Microfinance Bank Ltd (VFT MFB)

About VisionFund Tanzania Microfinance Bank Ltd (VFT MFB) 

VisionFund Tanzania Microfinance Bank Ltd (VFT MFB) formerly known as SEDA is a fast growing and reputable Micro Finance Bank (MFB), has a loan book of TZs. 17 billion and 30,000 customer base, more that 5,000 of them being small holder farmers. VisionFund Tanzania Microfinance Bank Ltd (VFT MFB) is seeking to employ a dynamic and committed Tanzanian young men & women who have passion for people’s economic development to fill in the vacant positions detailed here below;

Work reference no. 011/22

Position: Call Centre Officer

Reporting to: Operations Manager

Call Centre Officer Responsibility

Call Center Officer is required to ensure maximum customer satisfaction by receiving customer calls and handling customer enquiries on time.

Job Vacancy at VisionFund Tanzania Microfinance Bank Ltd (VFT MFB)

Call Centre Officer Main Tasks

•     To initiate reconciliation process by calling customers from customer suspense account for the customers paid via Mobile operators..
•     To record customer inquiries & complains from outgoing calls and respond accordingly or assign responsible parties and follow-up response
•     To collect exit customer feedback and customer satisfaction survey especially for drop-out customers with good repayment history.
•     To conduct Disbursement tests before loan and/or after loan disbursement on sampling basis especially for loans above branch level.
•     To report suspicious/alarming call findings to supervisor/Head of department.
•     To conduct Delinquency test from CRM portal to establish if true and produce complied report to responsible parties and Management.
•     To prepare weekly/monthly consolidated Customer feedback from outgoing calls, disbursement and delinquency test report for SMT.

Job Vacancy at VisionFund Tanzania Microfinance Bank Ltd (VFT MFB)

Education/Experience

•     Bachelor Degree in Customer Relations, Business Administration, Human Resources or any related field.
•     Must have a clear understanding of microfinance bank activities
•     Very good knowledge and comfort dealing customers from diverse societies..
•     Very good analytical & reporting skills.
•     Proficient with Microsoft applications
•     At least I (one) year experience in Call Centre operations.

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Job Vacancy at VisionFund Tanzania Microfinance Bank Ltd 

Mode of Application:

Interested and suitably qualified individuals should forward their application letter, attaching copies of their academic and professional certificates; detailed CV’s with three referees to; vftHRstaff@vftz.co.tz

The position should be the subject of the email application.

OR; through the postal address below:

The Chief Executive Officer,

VisionFund Tanzania Microfinance Bank Limited,

P.O. Box 1546,

Arusha TANZANIA.

Job Vacancy at VisionFund Tanzania Microfinance Bank Ltd (VFT MFB)

The application should reach the undersigned not later than 26th June 2022.

N.B. Only short-listed candidates will be contacted

Disclaimer

VisionFund Tanzania Microfinance Bank (VFT MFB)would like to inform the general public that it has not engaged any consultant/ agent to conduct recruitment on its behalf.

Job Vacancy at VisionFund Tanzania Microfinance Bank Ltd (VFT MFB)