In this post, you will get all information about Job Vacancy at KCB Bank - Customer Experience Representative, Nafasi za kazi KCB Bank, Ajira Mpya KCB
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| New Job Vacancy at KCB Bank, Tanzania |
New Job Vacancy at KCB Bank, Tanzania
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Job Vacancy at KCB Bank - Customer Experience Representative
Job Vacancy at KCB Bank - Customer Experience Representative
KCB BANK
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Job Vacancy at KCB Bank - Customer Experience Representative
In this post, you will get all information about Job Vacancy at KCB Bank - Customer Experience Representative, Nafasi za kazi KCB Bank, Ajira Mpya KCB Bank, ajira KCB Bank, nafasi za kazi KCB Bank, jobs at KCB Bank, KCB Bank jobs, KCB Bank vacancies, job vacancies at KCB Bank.
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Job Overview
Job Tittle: Customer Experience Representative
Location: Dar es Salaam
Employer: KCB Bank Tanzania
Customer Experience Representative Job Opportunity at KCB Bank Tanzania
Customer Experience Representative Job Summary:
- Delivering a high level of service through keeping a harmonious relationship with customers.
- Accord customers with proper information regarding banks products and services
Job Vacancy at KCB Bank - Customer Experience Representative
Customer Experience Representative KEY RESPONSIBILITIES:
- Responding to all customer queries related to bank’s products and service
- Ensure smooth service delivery across the branch
- Queue management
- Matching appropriate products to customers’ needs
- Report all issues affecting service delivery
See Also:
Job Vacancy at KCB Bank - Customer Experience Representative
Customer Experience Representative DAILY RESPONSIBILITIES:
- Receiving customer queries and take quick action to resolution and / or forwarding to the appropriate person for resolution.
- Proper follow up on escalated customer queries and complaints to ensure accurate and on time resolution
- Accurately record all customer complaints in complaints register.
- Make sure the customers are contacted for feedback on their requests and complaints.
- Provision of account balances.
- Promptly attending to telephone calls, maintaining efficiency, and satisfying the caller. Ensuring messages are passed on and returning calls where necessary.
- Pin Mailer handling – issuance, usage demonstration, and replacement and ATM lobby management.
- Account statement request processing and issuing.
- To receive all the incoming mails and keep records.
- Retain existing customers by building customer loyalty through customer interactions.
- Ensure cleanliness and tidiness of the Banking Hall.
- Queue management and notices display
- ATM card and cheque book ordering
- Prepare and submit customer service reports on time
See Also: Job Vacancy at Tabono Consult - Logistics Assistant
Job Vacancy at KCB Bank - Customer Experience Representative
MINIMUM POSITION QUALIFICATION AND REQUIREMENTS:
- Bachelor’s degree – Business Related
- Master’s Degree is an Added Advantage
- A minimum of 4 years’ experience in the role
Deadline: 2022-06-29 00:00:00
CLICK HERE TO APPLY For Job Vacancy at KCB Bank - Customer Experience Representative
