Equity Bank New Job Vacancy: Relationship Officer

Equity Bank is currently hiring for Relationship Officer – Operations. Equity Bank is the region’s leading Bank whose purpose is to transform the...

Equity Bank New Job Vacancy 2022: Relationship Officer – Operations

Equity Bank New Job Vacancy 2022: Relationship Officer – Operations  

Equity Bank New Job Vacancy 2022: Relationship Officer – Operations 

Job Opportunity at Equity Bank, Relationship Officer – Operations 

 Relationship Officer – Operations 

Equity Bank 

Job Overview

Relationship Officer – Operations

About Equity Bank

Equity Bank is the region’s leading Bank whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern and inclusive financial services that maximize their opportunities. With a strong footprint in Kenya, Uganda, Tanzania, Rwanda, South Sudan and DRC, Equity Bank is now home to more than 14 million customers – the largest customer base in Africa.


Equity Bank Tanzania Limited, is a commercial bank in Tanzania, the second-largest economy in the East African Community. It is licensed by the Bank of Tanzania, the country's central bank and national banking regulator.

Read also: Equity Bank New Job Vacancy - Legal Recovery

The Bank seeks to recruit passionate and self-driven individual to fill the position below:

Job Title: Relationship Officer- Operations

Reports to: Operations Manager

Relationship Officer- Operations Basic Purpose:

    Responsible for front and back-office operations

    Ensuring excellent customer service at the branch

    Cash Management

Relationship Officer- Operations Main Duties and Responsibilities:

    Responsible for developing and maintaining relationships with customers and gaining customer insights about their businesses.

     Accurately dispense and receive physical cash and other financial instruments including foreign currency

    Ensure 100% compliance to the Bank’s policies and procedures on cash management

    Ensure accuracy, efficiency and completeness of customer’s cash and non-cash transactions

    Ensure high customers service standards are maintained as the first contact person between the bank and the customer.

    Ensure strong adherence to AML, KYC policy and BOT prudential guidelines

    Ensure all transactions records are kept meticulously and in accordance with the bank procedures

    Promote bank sales through customer interactions by proactively identifying specific products and services needs and referring the same accordingly

    Ensure risk management in the branch is maintained and issues escalated accordingly.

    Perform any other duties as assigned by your supervisor.



Skills, Knowledge & Abilities

    Remarkable understanding of the bank’s products, policies, and procedures.

    Excellent knowledge of BOT prudential guideline covering consumer protection

    Expert knowledge; exhibits an outstanding degree of professionalism, integrity, creativity, teamwork, and good relations with both external and internal customers. Displays resourcefulness.

    Commendable customer awareness & focus

    Good Communication and Negotiation Skills.

    High personal standards, goal oriented and with self-initiative

    Excellent interpersonal skills


    Academic: Education: Business related from a recognized institution

    Desired work experience: 6 Months or less with experience in Banking / Financial Services or equivalent.

    If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application quoting the Job reference and title in the subject field to: TZRecruitment@equitybank.co.tz

To be considered your application must be received not later than June 17, 2022.

Equity Bank (T) Ltd is committed to creating a diverse environment and is proud to be an equal opportunity employer.

“Equity Bank (T) Ltd does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it”.

Only short-listed candidates will be contacted



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DIGITAL SKILLS GUIDE: Equity Bank New Job Vacancy: Relationship Officer
Equity Bank New Job Vacancy: Relationship Officer
Equity Bank is currently hiring for Relationship Officer – Operations. Equity Bank is the region’s leading Bank whose purpose is to transform the...
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