CRDB Bank Plc is hiring for 10 new vacant positions, IT Support Officers. CRDB Bank Plc is an African bank and a leading Financial Services Provider..
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| CRDB Bank Plc 10 New Job Vacancies |
CRDB Bank Plc New Vacancies: IT Support Officer- 10 positions
CRDB Bank Plc New Vacancies: IT Support Officer- 10 positions
Job Opportunity at CRDB Bank 2022: IT Support Officer- 10 positions
CRDB Bank
CRDB BANK
crdb bank
About CRDB Bank
CRDB Bank Plc is an African bank and a leading Financial Services Provider in Tanzania with current presence in Tanzania and Burundi, East Africa. CRDB Bank was established in 1996 and was listed on the Dar Es Salaam Stock exchange (DSE) in June 2009. Over the years, CRDB Bank has grown to become the most innovative and preferred financial services partner in the region. Supported by a robust portfolio and uniquely tailored products, CRDB Bank remains the most responsive bank in the region. nafasi za kazi CRDB 2022
CRDB Bank offers a comprehensive range of Corporate, Retail, Business, Treasury, Premier, and wholesale microfinance services through a network of 260 branches, 551 ATMs, 18 Depository ATMs, 12 Mobile branches and 1184 Point of Sales (POS) terminals. CRDB Bank is a collection of individuals who believe in excellence. CRDB Bank always on the look out for fresh talent and we are hiring people who have the drive to succeed and the will to implement the discipline required to succeed. CRDB Bank focus on nurturing talents and providing our team with an environment that is conductive to creative thought. CRDB jobs 2022
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CRDB Bank Plc New Job Vacancies,
10 NEW VACANCIES AT CRDB BANK PLC, JUNE 2022: IT Support Officer- 10 positions
CRDB Bank Plc is hiring for 10 new vacant positions.
JOB TITLE: IT Support Officer- 10 positions
(1 year contract)
Reporting line- Manager; Service Delivery
IT Support Officer Job Summary
IT Support Officer will be responsible for managing incidents and requests raised by users through
ticketing tools, calls and emails as well as monitoring systems and infrastructure and following up
on any incident that emerged from detected system abnormality.
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IT Support Officer Key responsibilities:
• Effectively manage Digital Channels systems administration such as Internet Banking,
Mobile Banking, Agent Banking and SMS services.
• Monitoring, integrations and providing 1st level support to internal customers for all digital
channels systems.
• Provide 24 hours on-call support and supervise day-to-day support of these systems.
• Review updates, test and implement changes and/or enhancements in compliance with
the change management Policy of CRDB Bank.
• Participating in integration testing projects with third parties.
• Responsible for initial tickets, email assessment, assignment to L2 engineers, prioritization
and follow up for resolution of all the issues raised to ICT by internal and external
customers, third parties and partners.
• Perform service requests in relation to Access Management tasks (creation of new user
IDs, assigning access rights to users, resetting users’ passwords, activating user IDs,
disabling user IDs, etc) in accordance with relevant Access Management processes in line
with SLAs.
• Proactive and reactive monitoring of technology systems including Servers, Network
Infrastructure, Applications, Databases, ATMs, POS as well Data Center environments
using the available monitoring tools.
• Provide timely response to all incidents, outages, and performance alerts. Categorize
issues for escalation to appropriate CRDB technical teams and stakeholders (internal and
external) with respect to service performance and availability, including Branches,
Business units, Aggregators, MNOs, and third parties, who are linked to the CRDB Bank’s
payment systems among others.
• Work with internal and external technical and service teams to create and/or update
knowledge base articles.
• Monitor and provide daily, weekly, and monthly reports on components and
services availability, capacity, and performance metrics, including trends analysis.
• Perform any other duty as assigned by the Manager/Supervisor.
Experience, Knowledge, and Skills Requirements
• Bachelor’s degree in Computer Science, Information Technology, or any other equivalent
and relevant qualification from an accredited institution.
• Minimum of 1-year of experience working in ICT environment.
• Basic knowledge in Networking (OSI network layers, TCP/IP).
• Basic Knowledge of databases and programming.
• Experience in system testing and monitoring.
• Basic knowledge of ITIL
