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Vodacom Tanzania New Job Vacancy.

Vodacom Tanzania is currently seeking for a competent candidate to fill the vacant position of CSOC Support Engineer. CSOC Support Engineer Vodacom,

Vodacom Tanzania New Job Vacancy June 2022 - CSOC Support Engineer

Vodacom Tanzania New Job Vacancy

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Job Opportunity at Vodacom Tanzania - CSOC Support Engineer 
CSOC Support Engineer 
Vodacom
Full Time
Vodacom Tanzania Plc
Dar es Salaam

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CSOC Support Engineer  Role Purpose

  • To act as a first line support with the configuration, troubleshooting, monitoring, reporting and isolating problems for the enterprise customers.

  •  To provide technical support to ensure corporate customers with high service availability and reliability.

  • To receive customer incidents calls from corporate clients that have solutions offered by Vodacom Plc and isolate the problem and take necessary actions for resolution

  • To manage incidents, problems, capacity, configurations, SLAs (Service Level Agreements), and changes for the customers that Vodacom Plc has acquired.

  • To advise the customers accordingly and eloquently on their problems, and ensure that Vodacom Plc does not lose a customer because of after sale support.


CSOC Support Engineer Key accountabilities and decision ownership

  • Make sure the service levels that we have with the corporate are met, through Service Level Management process.

  •  Ensure that the customers are always within their capacity and play advisory role as and when there is congestion through Capacity Management process.

  • Proactively advise the customers in case there is availability issue through Availability Management process.

  • To achieve SLA Mean Time To Resolution (MTTR), through Incident Management process

  • Make sure root-cause analysis for all problems are done in a professional manner and are documented and advised to the customer through the process of Problem Management.

  • Manages the network through Change Management process, and an up to date Configuration Management database for our customers.


CSOC Support Engineer  Core competencies, knowledge and experience

  •     Working experience with IT systems.
  •     Working experience with Data networks.
  •     Experience in telecommunication industry is an added advantage.
  •     Excellent analytical and critical reasoning skills translated from customers queries.
  •     Good interpersonal communication skills

  

Must have technical/professional qualifications:

  •      Degree in Communication, Computer Science, Information Technology or its equivalence.
  •     Good knowledge of IP technology
  •     Knowledge on transmission networks.
  •     Computer Literacy conversant in MS Excel, PowerPoint and Word.
  •     Data entry into any database system.
  •     Knowledge of GSM and UMTS technology

  •     Knowledge of telecommunication systems
  •     Certified ITIL, CISCO, Huawei or Juniper equipment, or if not should commit to be certified in at most 3 months.


CLICK HERE TO APPLY FOR Vodacom Tanzania New Job Vacancy June 2022 - CSOC Support Engineer 


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DIGITAL SKILLS GUIDE: Vodacom Tanzania New Job Vacancy.
Vodacom Tanzania New Job Vacancy.
Vodacom Tanzania is currently seeking for a competent candidate to fill the vacant position of CSOC Support Engineer. CSOC Support Engineer Vodacom,
https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiTm22hVtumN3ZkecoTXL3UOD7hZuS7tCGG4y3lMDTqkQLDcnmknunDPdY_TxJiT8Eqk1G7yZzH2ZdHP8unNcHEDfqCwNwVog-S6YMdoHy6el3mv6NN0cIlNxb_tJ5XKVJI3ueKI5fqpEKfHzBkn_CBAlhXGE9giF5FzO85B7Yw1BwMmP5L6qm2BepcCw/w640-h640/vodacom.jpg
https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiTm22hVtumN3ZkecoTXL3UOD7hZuS7tCGG4y3lMDTqkQLDcnmknunDPdY_TxJiT8Eqk1G7yZzH2ZdHP8unNcHEDfqCwNwVog-S6YMdoHy6el3mv6NN0cIlNxb_tJ5XKVJI3ueKI5fqpEKfHzBkn_CBAlhXGE9giF5FzO85B7Yw1BwMmP5L6qm2BepcCw/s72-w640-c-h640/vodacom.jpg
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