Job Opportunity at KCB Bank Tanzania - Digital Sales Officer

Job Opportunity at KCB Bank Tanzania - Digital Sales Officer. KCB Bank Tanzania Limited, also KCB Bank Tanzania, is a commercial bank in Tanzania.

Job Opportunity at KCB Bank Tanzania - Digital Sales Officer

Job Opportunity at KCB Bank Tanzania - Digital Sales Officer 

Digital Sales Officer

KCB Bank Tanzania Limited, also KCB Bank Tanzania, is a commercial bank in Tanzania.

Job Summary

Digital sales officer is responsible for building up and managing a high-quality customer portfolio on internet banking, mobile banking, and agents’ network around his/her vicinity. The Digital sales officer shall organise his/her work effectively, maintain a good quality portfolio and champion the effective service delivery on digital channels.

KEY RESPONSIBILITIES:

•     Facilitating first-contact meetings with potential KCB bank customers on digital channels.

• Searching, assessing, accepting, and processing prospect agents’ applications to become KCB bank wakala (Recruitment).

•   Conduct first time (activations) and routine trainings to approved agents and customers on mobile and internet banking, to ensure users can use the said services.

• Submission of all tools of trade which are provided by the bank to customers immediately after approval.

•   Ensure agents premises are branded (both internally and externally) properly by approved bank standards to ensure visibility by both existing and prospect bank customers.

•   Monitoring customer activities, ensure compliance to bank policies and procedures, and conduct periodic visits to their business places/premises (Relationship Management).

•  Growth of customer turnover and NFI as per the agreed target

•   Manage customer relationships and ensure complaints/disputes are sorted on time.

• Activation of dormant customers on mobile, internet and agency banking.

• Cross selling of other bank products.

DAILY RESPONSIBILITIES:

• Key responsibilities and approximate time split:
• New Business Development 50%.
• Recruit new quality business within the allocated market.
• Proactively create and develop business relationships with customers.

• Build close working relationships with Branch staff, SME and Corporate team to create business opportunities.

• Implement activities to deliver value added products and services at the agent location.

• Fully understand the workings of agent banking, internet banking and mobile banking operations and risk strategy.

• Customer contact (40%)
• Customer contact involves discussions and negotiations with customers on business and operational issues

The role holder is responsible for managing and responding to customer requirements

• Establish, build and maintain ongoing relationships with customers to develop, sustain and protect agent business.

• Develop a deep understanding of the needs and requirements of customers’ businesses

• Make sound commercial judgments in order to retain and fully develop customer base

• Provide evidence of customer demand to influence new products / enhancements / solutions

• Planning and research (10%)

• Responsible for developing a personal sales plan to achieve targeted objectives and goals

• Personal time management of day-to-day activities to maximize return on resources

• Keeping fully updated on customer activities as reported in the media and via internal Group sources

• Maintain and understand the business environment in which the customer operates

• Constantly update knowledge on all products and services offered by KCB.

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REQUIREMENTS

• Bachelor in Banking/Finance or equivalent

• A minimum of 1 year experience in the role

• Professional qualification in Agent banking and card background / master’s degree in Business Administration is an added advantage

Deadline: 2022-05-31 00:00:00

CLICK HERE TO APPLY