Job Opportunity at NMB: Manager

Manage quality assurance for Technology products and services including testing, maintenance, and deliverables to ensure continuous....

Job Opportunity at NMB: Manager


Job Opportunity at NMB: Manager

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Job Opportunity at NMB: Manager; Technology Quality Assurance (1 Position(s))

Job Location :Head Office, Hq

Job Purpose:

  • Manage quality assurance for Technology products and services including testing, maintenance, and deliverables to ensure continuous quality improvement and deliverables of the best possible Technology products and services.

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Main Responsibilities:

  •     Develop and implement technology quality assurance reporting process and system.
  •     Analyze deficiencies in services or performance and recommends product or services improvement.
  •     Document, Track and report product or service quality levels to Technology Management.
  •     Provide oversight of the banks IT initiatives with respect to service and operational level agreements
  •     Ensure that the bank's IT initiatives meet government legal and regulatory requirements.

  •     Managing and creating all testing procedures for the banks information technology change deliverables.

  •     Prepare, track, and monitor IT- related issues from the different committees of the bank.

  •     Track customer experiences across online and offline channels devices, and touchpoints from a Technology point of view.

  •     Coordinate and track all HR Technology related issues/initiates.

Knowledge and Skills:

  •     Knowledge of the bank's products, services, and operations
  •     Knowledge of Technology Risk Management.
  •     Knowledge of IT services and IT Operations,
  •     Sound knowledge of IT infrastructure and applications
  •     Planning and organizing skills
  •     Strong analytical, problem-solving, coordination, and decision-making abilities.
  •     Excellent written and oral communication skills
  •     Strong management ability
  •     Time management skills and multi-tasking skills
  •     Ability to work on own initiative and be self-driven, prioritizing work with minimum supervision and working under pressure.
  •     Ability to interact with all levels of management, staff, and vendors

Qualifications and Experience:

  •     Bachelor's Degree in Computer Science/Computer Engineering
  •     IT Services Management Certifications will be an added advantage
  •     At least 3 years of experience in Technology Quality Assurance.
  •     At least 2 years of managerial experience in a large Financial and Customer-centric organization.


Deadline for submitting your application is: 07-May-2022




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DIGITAL SKILLS GUIDE: Job Opportunity at NMB: Manager
Job Opportunity at NMB: Manager
Manage quality assurance for Technology products and services including testing, maintenance, and deliverables to ensure continuous....
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